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Frequently Asked Questions (FAQ)


How quickly are orders processed?

Orders are shipped within 1 to 2 business days.

What about international delivery times?

International orders typically arrive within 4 to 6 weeks.

Can I track my shipment?

Yes, a tracking number will be provided via email once your order is shipped.

Do you offer returns or exchanges?

We accept returns within 30 days of purchase. Items must be in original condition. Return shipping costs are the responsibility of the customer. There are no returns on pleater needles.

What payment methods do you accept?

We accept various payment methods, including credit card and PayPal.

Are there any seasonal discounts available?

Yes! Sign up for our newsletter to receive exclusive discounts and updates on our seasonal sales here.

How can I contact customer support?

For any inquiries, please contact us:

What are the shipping costs?

Shipping costs vary depending on location and weight. Costs will be calculated at checkout.

Do you ship internationally?

Yes, we ship worldwide. Some restrictions may apply to certain destinations. Buyers are responsible for customs duties and taxes — and we cannot control delays due to customs.

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